Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends & holidays).
You’ll receive an email confirmation once your order ships, plus a tracking number.

2. Shipping Methods & Estimated Delivery

Standard Shipping ($5)
  – USA: 7–15 business days

Standard Shipping on Orders $75+ (Free)
  – USA: 7–15 business days

3. Tracking Your Order

Once your order ships, you’ll get a tracking link via email.
Please allow 24 hours for the carrier to update the tracking status.

4. Lost or Damaged Packages

If your package is marked delivered but you haven’t received it, please check with neighbors and your local post office first.
For lost or damaged shipments, contact info@getyoggy.com within 7 days of the delivery date.
We’ll file a claim and either replace or refund your order.

5. Address Changes & Order Cancellation

Need to update your shipping address? Email us within 6 hours of placing your order—once it’s in fulfillment, we can’t reroute.
To cancel before it ships, reach out within 2 hours of order confirmation.

6. Combined Orders & Split Shipments

If you place separate orders, they may ship separately—and arrive on different days.
We’ll always consolidate when possible to save you time and money.

7. Returns & Exchanges

Not happy with your purchase?
See our Returns Policy for full details on how to send items back.

8. Questions?

Reach our support team any time at info@getyoggy.com.
We’re here to help you get grounded—hassle-free.